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Last updated: 15 October 2026

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Who we are

Nova Exterior Limited provides exterior cleaning services in New Zealand.

This policy explains how we handle personal information collected through our website, Facebook and Instagram lead forms, enquiries, communications, bookings and internal lead-management app.

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Information we collect

Depending on your enquiry or the services you use, we may collect:

• Your name, email address, phone number and property or service address.

• Details about your property, requested services, preferred timing and answers to enquiry-form questions.

• Messages, call notes, quotes, booking details and service history.

• Invoicing and payment-status information needed to manage our services.

• Basic website usage and technical information collected through our website provider, such as browser information and cookies.

We usually collect information directly from you. We also receive information you submit through platforms such as Meta’s Facebook and Instagram lead forms.

We may use publicly available maps and property imagery to assess access, approximate property measurements and prepare quotes.

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Why we collect and use information

We use personal information to:

• Respond to enquiries and prepare quotes.

• Assess service requirements and prioritise follow-up.

• Contact you about your enquiry, quote or booking.

• Arrange and deliver services.

• Prepare customer communications.

• Manage invoices, business records and customer-service issues.

• Maintain and improve our systems and meet legal obligations.

Providing information is optional. However, without suitable contact details, a service address or relevant property information, we may be unable to respond, provide an accurate quote or arrange a service.

Please avoid including sensitive personal information or information unrelated to your service enquiry.

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AI-assisted communications

We may use AI services routed through Overskill to help prepare call scripts, text messages and emails.

Information supplied to these services may include customer names, contact details, property details and enquiry-form answers. Staff review AI-generated drafts before using them. Service prices are entered by staff, and lead prioritisation remains subject to human review.

Overskill states that its AI gateway retains metadata about requests rather than prompt or response content, and that it does not use our prompts or app content to train its own AI models.

Overskill has not identified which outside AI provider or model handles each request, or confirmed those providers’ processing locations, retention periods or training practices. We therefore cannot promise that outside providers never retain information or use it for training.

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Service providers and sharing

We use service providers to operate our website, receive enquiries, manage leads, arrange bookings and administer our services. These include, where relevant:

• Wix for our website.

• Meta for Facebook and Instagram enquiries and lead forms.

• Overskill for our internal lead-management app and AI features.

• Setmore for booking management.

• ServiceM8 for customer and service administration.

These providers may use other companies to deliver their services. Their own privacy policies explain how they handle information for their purposes.

We may also share relevant information with professional advisers or authorities where reasonably necessary to meet legal obligations, resolve disputes or protect lawful rights.

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Overseas storage and processing

Some service providers store or process information outside New Zealand.

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Overskill has confirmed that our app data is hosted in the United States. Outside AI providers may also process information overseas, but their processing locations have not been disclosed to us.

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Other providers may store or process information in countries described in their privacy policies. Overseas privacy laws may differ from New Zealand’s laws. Nova Exterior remains responsible for meeting its obligations under the New Zealand Privacy Act 2020.

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How long we keep information

Our intended retention period for unconverted leads in Nova Lead Manager is 30 days from the date the lead first arrives. Contacting a lead does not restart that period.

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We are implementing this deletion process. Until it has been completed and verified, we cannot guarantee automatic deletion after 30 days.

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The intended deletion includes the unconverted lead’s details and associated saved sales scripts in the app’s active storage.

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For customers who proceed with a booking or service, we retain relevant information for as long as reasonably necessary to deliver services, manage customer relationships, maintain required business records and meet legal obligations.

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Deleting a lead from Nova Lead Manager does not automatically delete copies held in Meta, email, booking systems, service-management systems or other providers’ records. Those copies may have different retention periods.

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Backup copies may remain until the relevant provider removes or overwrites them. Overskill has not confirmed a specific backup-deletion period for individual leads or deletion terms for outside AI-provider records.

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Information may be retained longer where needed to respond to a privacy request, meet a legal obligation or address a dispute.

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Protecting information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse and disclosure. No online service can guarantee complete security.

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Your privacy rights

You may ask us to access or correct personal information we hold about you. If we decline a correction, you may ask us to attach a statement of the correction you sought.

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You may also request deletion of information that is no longer needed. We will consider your request alongside any legal or legitimate recordkeeping requirements.

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We may need to verify your identity before acting on a request. If we cannot fulfil a request, we will explain why.

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Cookies and third-party links

Our website and embedded services may use cookies or similar technologies to operate and understand website use. You can manage cookies through your browser and any cookie controls provided on the website.

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Our website may link to third-party websites or platforms. Their privacy policies apply when you use those services.

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Questions or complaints

For privacy questions, access or correction requests, deletion requests or complaints, contact:

Nova Exterior Limited
Email: thenovaxterior@gmail.com
Phone: 022 091 1825
Website: https://www.thenovaexterior.co.nz

Please mark privacy-related emails “Privacy”.

If you are dissatisfied with our response, you can contact the New Zealand Office of the Privacy Commissioner at https://www.privacy.org.nz.

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Changes to this policy

We may update this policy when our services or information-handling practices change. The latest version will appear on our website with its updated date.